Return & Refund Policy

Returns, Exchanges & Care Assurance

At Maharani Martini, every piece is crafted to delight. Each order undergoes a meticulous Quality Control (Q&C) inspection before dispatch to ensure it reaches you in perfect condition. While we rarely encounter issues, we’ve outlined our policy for complete transparency.

Returns & Eligibility

Returns or exchanges are accepted only if the product arrives damaged in transit or if an incorrect item is delivered. While rare, we acknowledge that occasional errors may occur.

Please note:
Natural handcrafted stones are inherently unique—variations in size, shape, and color are natural characteristics. No exchanges will be offered for these differences.

Once delivered, any damage or breakage is not the responsibility of Maharani Martini. However, if the piece is repairable, you may send it to us (courier charges borne by the customer) and we will assist, subject to feasibility confirmation.

Return Request Guidelines

To initiate a request, please email us at hello@maharanimartini.com within 24 hours of delivery, including:

  • Order ID
  • Unedited unboxing video (from sealed package opening to visible defect)

Failure to provide a complete, unedited video may result in the request being declined.

Return & Exchange Process

Once your request is received, our Q&C team will review and confirm eligibility.

If approved:

  • The product must be returned unused, unworn, and in original packaging
  • It must be shipped back within 48 hours of approval
  • Our team will guide you through secure packaging and dispatch

After inspection, we will:

  • Replace the item with a new one, or
  • Offer an alternate product if the original is out of stock

Please note: We do not offer refunds or store credit.

Order Cancellation

All orders are final. We follow a strict no-cancellation policy once an order is placed.

Non-Eligible Cases for Exchange

The following scenarios do not qualify for return or exchange:

  • Packages lost in transit when returned by the customer
  • Orders refused at delivery
  • Items returned in used or damaged condition
  • Size-related issues (please refer to size guides before purchase)
  • Incorrect address or failed delivery attempts (reshipping charges apply)
  • Products that are not defective or damaged
  • Minor variations in color, finish, or design

Our Commitment

Our rigorous quality checks are designed to minimize the need for returns. However, should an issue arise, we are committed to resolving it with care and efficiency.

For any assistance, feel free to connect with us via:
📧 hello@maharanimartini.com
📱 WhatsApp support available